Shipping Policy

At JemJewl, we strive to offer a seamless and sophisticated shopping experience, ensuring your jewelry arrives safely and efficiently.

Processing & Production Time

In-Stock Collections: For standard items, please allow 2–5 business days for our team to process and dispatch your order. Please note that processing times may be slightly extended during peak holiday seasons.

Lab-Grown Diamond & Bespoke Orders Our Lab-Grown Diamond pieces are crafted with exceptional attention to detail. As these items are strictly made-to-order based on your unique specifications, they require a specialized production timeline. Consequently, shipping dates for these custom pieces are variable and cannot be guaranteed in advance. We appreciate your patience and understanding as we craft a piece that is exclusively yours.

Shipping Rates & Delivery Estimates

We are delighted to offer shipping to the United States and international destinations. Shipping costs are calculated based on the package dimensions and final destination.

United States

  • Express Shipping: A flat rate of approximately USD $15 applies to orders under $150.

  • Complimentary Delivery: We are pleased to offer free express shipping on all orders of USD $150 and above.

  • Estimated Delivery Time: 5–10 business days.

Rest of the World

  • International Shipping: Rates may vary.

  • Complimentary Delivery: Free shipping is available for international orders of USD $5000 and above.

  • Estimated Delivery Time: 5–14 business days.

Please note: Delivery timeframes are estimates and may vary due to customs clearance procedures or carrier delays.

Order Tracking

Once your order has left our studio, you will receive a confirmation email containing your tracking number. You can use this link to monitor your shipment’s journey via the carrier’s official portal.

Shipping Partners

We collaborate with a network of premium logistics providers to ensure the best possible service. The specific carrier used for your shipment will depend on the destination and package size.

Address Accuracy

To ensure successful delivery, please verify that your shipping information is complete and correct.

  • Note: We are unable to deliver to PO Boxes, APO, FPO, or DPO addresses. Please provide a valid physical street address.

  • JemJewl is not responsible for packages returned due to incorrect or incomplete addresses. In such cases, a re-shipping fee will be required to send the package again.

Duties & Taxes

For international orders, please be aware that import duties, customs fees, and local taxes may be levied by the destination country. These additional charges are not included in your purchase price and are the sole responsibility of the customer.

Lost or Damaged Packages

While we take every precaution to package your jewelry securely, JemJewl is not liable for items that are lost or damaged during transit once they are in the possession of the carrier. However, if your package arrives damaged, please contact us immediately so we can assist you in filing a claim with the shipping provider.

Contact Us

For details regarding returns, please visit our Return Policy page. If you have any further questions about our shipping process, please do not hesitate to contact us at jemjewl666@gmail.com

Contact us